How do I set up my design page?

On the order page, click the “Page Setup” button directly under the “Select Design Type” button and adjust the paper size, dimension and unit to fit your requirement.

How do I select multiple design types in one order?

On the order page, click the “Page Setup” button directly under the “Select Design Type” button, then on the page setup, use the “plus” icon in the “Number of Page” session to add more design types/pages.

Why can’t I order other designs outside the design types?

We only attend to the design types listed on our platform, we will add more design types in the future. Also, you can share your insights by using the “Report An Issue” option on the help page.

What is ‘One-Off Plan”?

This is a plan for short term design items, allowing users to make quick single or multi page orders.

What is a "Customized Plan"?

This is a plan for project based design items, allowing users to make bulk orders, and negotiate rates.

What are design packages?

Our tiered offering (Basic, Standard, Premium) for our design classes, each with different pricing and deliverables; Revisions, Print-Ready, Format, Quality, Export Resolution, Delivery Time and Samples.

Where do I find samples of design packages?

Samples are found on the “Order Page” below the rate card, or by scrolling downwards which changes as you choose between packages.

What formats will I get my orders?

While PDF (Print-Ready) is available on all packages, the Basic package has JPEG, PNG: Standard has JPEG, PNG, AI, and Premium has JPEG, PNG, AI, SVG

How can I get the print file of my order?

Our print files come in PDF format (Print-Ready) and are available on all packages upon order completion. View and download for use.

When to use “Quick Delivery”?

Use Quick Delivery (6hrs or Less) when you want to get an order faster than the stated delivery time. Multiple pages attract additional 4hrs/page delivery time.

How do I submit my design brief?

Select a design type, set up your page, and move to the next page, the “Order Details” page and input your brief in the text field, alongside any relevant attachment.

How do I add and remove an attachment in the text field?

Use the attachment icon in the text field to add files, remove the same by clicking on the cancel icon on the attached file.

How do I add and remove image, preference or sample uploads?

To add, on the Order Details page,

Click on the “Upload Images” button to upload images

Click on the “Upload Preferences” button to upload preferences

Click on the “Select Design Samples” button to upload samples

How can I view my uploads on the order detail page?

Click on the “View Image Upload” button that appears once an upload is made, to view uploads.

You can also add and remove uploads here.

Where can I resize a design to other sizes?

Use the “Add Design Extra” session on the Order Details page to select which page you want to resize.

To remove a resize, click on the cancel icon on the attached resize to remove.

What is “Mark as Confidential?

These are classified or private design files that we are restricted from sharing on our platform as samples due to their confidential status.

How secure is the payment?

Our payments are secured by Paystack in line with their terms of service

Where can I view my orders?

Once payment is made for an order, our confirmation popup page comes with a “View Order” button, click to view order. Alternatively, the buttom navigation bar has the “Order” tab, or view order in the profile tab too.

How do I get or download my orders on completion?

Once the order is completed, it is moved to the “Order History” tab of Design Summary. Open the order, the download options are visibly clear. You can download

How do I get or download my orders on completion?

Once the order is completed, it is moved to the “Order History” tab of Design Summary. Open the order, the download options are visibly clear. You can download

When to use “Mark As Completed”?

Use “Mark As Completed” when an order session is complete, when you have received the final upload of the export formats.

What is the "Design Delivery Time"?

This is the time duration an order is to be delivered. Under normal circumstances, the order automatically closes when the countdown time elapses.

How do I get an order receipt?

Open a completed order, scroll down the page to view the “Generate Receipt” button, generate receipt to access receipt, then there’s an option to download (Jpeg, PDF) and share.

Does an order close when the countdown time elapses?

Yes, under normal circumstances, the order automatically closes when the countdown time elapses.

How can I edit or make changes to a closed order?

On the order page, go to “Order History”, you can edit from the list using the edit icon, you can also open the order to edit. Edit is only available on completed orders.

How do I measure paper size for my order?

Use the traditional 30cm ruler. The ruler has two sides, one calibrated in CM, at 30cm, while the other is calibrated in INCH, at 12inches.